At VapesPuff, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

• The product is unused, unopened, and in original packaging.
• You raise a return request within 7 days of receiving your order.
• The product was received damaged or defective.

Due to the nature of e-cigarette products and hygiene concerns, opened or used items cannot be returned.

2. Non-Returnable Items

• E-liquids once opened
• Disposable vapes after use
• Clearance or sale items
• Products damaged due to misuse

3. How to Request a Return

To initiate a return, please contact our support team at:

📧 [email protected]
Include your order number, reason for return, and any photo evidence (if applicable).

4. Return Shipping

• If the return is due to our error (wrong item/damaged product), we will cover the return shipping cost.
• If it’s a change of mind, the customer is responsible for return shipping.

5. Refunds

• Once we receive and inspect your return, we’ll notify you via email.
• If approved, your refund will be processed to your original payment method within 5-7 business days.
• Shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at [email protected] with your order details.

Need Help?
📧 Email: [email protected]
📞 Phone: [Insert Number]